Agreement

1. Please ensure that you read this agreement carefully as not only does it form the legal relationship between us, it also provides useful information about the practical side of your therapy. By attending your first session, you agree to this document constituting a legally binding agreement between us.

Sessions and cancellations

2. Our therapy sessions (“Sessions”) are scheduled for 60 or 90 minutes respectively. The Sessions will take place at the times and on the dates that we have pre-agreed. Online Sessions will take place on zoom unless agreed otherwise before payment is taken. In person sessions take place at Worcester House, 4 Dragon St, Petersfield GU31 4JD. Time and place of Walk and Talk Sessions are agreed on an individual basis.

2.1 Where Sessions are held in third party venues, you must comply at all times with such venue’s policies and rules in relation to such venue (particularly fire safety and health and safety rules). You may be required to leave the venue if you do not comply with such policies and rules (and we shall not be obliged to refund you any amounts paid in relation to such Session).

2.2 You are responsible for your own belongings that you take to a Session and neither I nor any third party venue can be held liable for any loss, damage, theft or destruction of any of your belongings.

2.3 If you cause any loss or liability to a third party (e.g. by not complying with their policies), you must reimburse us in full and indemnify us against any claim from any third party (and associated costs and expenses (including professional fees)) arising out of your actions or inactions while at a third party venue.

3. It is very important that you turn up for the Sessions on time. Please plan to arrive early in case of heavy traffic or some other delaying factor. Unfortunately, if you arrive late for your Session, we will not be able to continue past the scheduled end time due to the scheduling of other clients (and we will not be obliged to provide any refund to you).

4. We may ask you to complete a questionnaire before we meet for the first time and at other times during our sessions. It is very important that you answer these questions honestly and completely as these answers will be the foundation for our sessions.

5. If you need to cancel a Session, you may do so without charge if you provide at least 48 hours’ notice to us. You must give us this notice by texting/WhatsApp +44 7800 633939, emailing connect@thefeltspace.com or using the scheduling software provided. If you provide less than 48 hours’ notice of cancellation or miss a Session, you will be charged the full payment for that Session.

6. You may need to practice between our Sessions in order to gain the most from them. By coming to our Sessions, you are committing to make the time to practice outside of our Sessions.

7. Although the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Regulations”) may apply to the provision of services provided under this agreement, you agree that we may commence the performance of the services before the end of the 14 day cancellation period referred to in the Regulations. If we have already started work on the services by the time you cancel the agreement, you agree to pay us any costs we have reasonably incurred in starting to perform the services. If we have provided the services in full before the expiry of the cancellation period, then you lose the right to cancel. If you cancel this agreement and we have not commenced performance of the services and you have made any payment in advance for services that have not been provided to you, we will refund these amounts to you. Subject to the above, you may cancel this agreement at any time within the cancellation period by using the Form of Cancellation set out in the Appendix to this Agreement.

Fees and payments

8. We may offer you a free initial session. Following the initial free session, we will charge you £60 per session (£90 for 90 minute Session) including VAT where applicable. This is payable in advance of the session and if payment has not been received in cleared funds prior to the session, we will not proceed with the session. We may charge you for blocks of sessions in advance.

Confidentiality

9. We may discuss matters that are sensitive in nature during our sessions. Subject to clause 10 below, we will keep all of such information confidential.

10. We may disclose certain of your information in the following circumstances:

a)    Where you consent to us sharing your information.

b)    Where we are compelled to disclose your information by court or by regulations or laws.

c)    Where we consider you or somebody else to be at risk or to prevent illegal acts or harm to you or to others.

11. As is good practice in therapy, I am part of supervision groups. You agree that I may disclose any issues which arise out of the Sessions with my supervisor and/or supervision group but I agree only to disclose such issues on a general basis and without disclosing your name.

12. We keep notes of our sessions in order to refer back to you in instances when this may be useful. These notes are stored in password protected documents or locked in filing cabinets.

Liability – READ THIS SECTION CAREFULLY

13. Nothing in this agreement shall limit liability for death or personal injury caused by negligence or by fraud or fraudulent misrepresentation or for any matter for which liability cannot be legally excluded or limited.

14. The Sessions shall be provided with due care, skill and ability. Other than this, all warranties and representations are excluded to the fullest extent permitted by law. Due to the nature of therapy, no guarantees of any particular results can be made.

15. There shall be no liability for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of corruption of data or information or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses suffered or incurred by you as a result of you entering into this agreement.

16. Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this agreement shall in all circumstances be limited to the total price paid by you for the sessions in the 12 months preceding any claim.

17. If we are prevented from or delayed in performing my obligations by your act or omission or by any circumstance outside of my control, we shall not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.

18. The provisions of this liability section shall survive termination of this agreement.

Data Protection and Intellectual Property

19. We use and process your personal data in accordance with our privacy notice.

20. We are the owner or the licensee of all Intellectual Property Rights and all other rights in the materials and content that we use within the Sessions and nothing in this agreement or otherwise shall operate to transfer the ownership of the Intellectual Property Rights in such material or content to you or to any other. You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the content or materials that we use in the Sessions. We grant to you a limited, non-exclusive, non-transferable, non-sub licensable revocable licence to use all or any of the content or material used in the Sessions for the purposes for which the Sessions were provided only.

21. You may not without my prior written consent make any audio and/or visual recordings of all or any part of our Sessions. We may make audio and/or visual recordings of our Sessions with your permission.

Termination

22. We may terminate this agreement at any time on immediate notice to you. If we do so, we will provide a pro rata refund for any Sessions that have not been used at the time of termination.

General

23. This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).